Retail Transport Coordinator x 2 vacancies

Job Ref
RTC14042021
Location:
Hull
Function
Employed Staff
Salary
£17,375 per annum pro rata
Status
Part Time
Type
Permanent
Hours
25 and 8 hours

More details

Retail Transport Coordinator x 2 vacancies
Part Time - 25 and 8 hours per week

About Us

We are Dove House Hospice, a dedicated service supporting patients with life limiting illnesses. Providing a range of therapies, services and support, we aim to shine light into the darkest days within comfortable and caring environment.

We offer outstanding palliative care to patients and support to carers and families, adding life to days when days can’t be added to life.

We are now looking for a Transport Coordinator to join us on a part-time basis to assist our Retail Department.

The Benefits

- Salary of up to £17,375 pro rata
- Contributory group personal pension
- Leisure and healthcare discounts
- Occupational sick pay
- Enhanced maternity, paternity, adoption and shared parental leave pay
- 22 days’ holiday pro rata

As Retail Transport Coordinator you will provide an effective and efficient collection and deliveries booking service for the Dove House furniture outlets covering both the telephones and face to face enquiries. Working as part of the At Home shop staff team, you will deliver great customer service and use your administration, telephony and retail skills and knowledge to support your colleagues, control costs, maximise profitability and raise as much money as possible for the hospice.

You’ll join the retail arm of a key care provider supporting people at a time when they need it the most, meaning you’ll be giving back and helping make a difference whilst building upon your own career capabilities.

You’ll discover a range of benefits (in addition to those listed above) including discounts, health and wellbeing benefits, career development and education opportunities and much, much more.

The Role

1. Arranging the delivery of sold items of furniture and the collection of donated large bulky items using the online booking system, in line with training standards guidelines.
2. Ensuring all collections and deliveries are scheduled in the most efficient manner and documented appropriately.
3. Assisting in the running of the shop as and when required to do so i.e. to cover breaks, holidays and sickness or when delivery/collections bookings are infrequent. Tasks include cash handling using the epos system, stock merchandising, barcoding stock
and assisting customers with enquiries.
4. Ensuring excellent customer service is delivered both on the telephone and face to face.
5. Working as a team to achieve sales targets within the shop and keep costs within budget.
6. Ensuring all customers are advised about Gift Aid and that each new sign up receives the appropriate documentation.
7. Working closely with driving staff to provide a comprehensive service including planning routes and rotas as directed.

About You

To join us as a Retail transport Coordinator you will need:

1. Excellent telephone manner
2. IT literate and capable of using Microsoft Office applications including Word and Excel
3. Excellent customer service skills
4. Able to work as part of team
5. Able to work on own initiative
6. Good knowledge of Hull and surrounding areas

Ideally, you will have a basic knowledge and understanding of Health and Safety at work and a knowledge of trading standards, but this is not essential. Experience of computerised booking systems would also be beneficial, as would having a good knowledge of the Hospice and what we do.

There are two roles available, as follows:-
1 x 25 hours working 10.00am to 3.00pm Monday - Friday
1 x 8 hours working 11.00am to 3.00pm Saturday and Sunday

**Please state you preference when applying.**

Applications for this role will close on the 14th April 2021. Interview date set for 21st April 2021.

The successful candidate will be required to undertake a DBS check.

Webrecruit and Dove House Hospice are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.