E-Commerce Development Manager
Hull, East Yorkshire
About Us
We are Dove House Hospice, a local hospice that has been providing end-of-life care for people in Hull and East Yorkshire for over 40 years.
Dedicated to our patients and their families, our unique person-centred care focuses on the needs of the person we are caring for, not just their illness, and our staff are committed to making staying at Dove House a home-from-home experience.
We are now looking for an E-Commerce Development Manager to join our team on a full-time, permanent basis, working 37.5 hours per week from Monday to Friday, with occasional weekend work required.
The Benefits
- Salary of £26,572 per annum
- 22 days’ annual leave plus bank holidays, plus 2 additional days
- Group Personal Pension scheme
- Enhanced Maternity, Paternity, Adoption and Shared Parental Leave pay
- Death in service insurance cover of 3 x annual salary
- Up to 6 months’ full occupational sick pay
- Free onsite parking at Dove House Retail Distribution Centre, Malmo Road, Hull
- Access to Health Services Discounts
- Access to a Christmas savings club
This is a wonderful opportunity for a visionary leader from an online retail operation background to take the reins of our vital e-commerce platform.
In this unique role, you’ll have the chance to make a real difference to local families facing some of life’s most difficult days as part of an amazing team where everyone plays an integral role in supporting our patients.
What’s more, we are focused on training and upskilling our own team as we know that investing in our people is one of the most important pillars of our organisation.
The Role
As an E-Commerce Development Manager, you will take the lead in our e-commerce financial and operational activities, shaping and evolving our digital retail strategy and ensuring we achieve our objectives.
Focusing on exceptional customer experiences, you will oversee all aspects of our online retail operations, from marketing and merchandising to order fulfilment and logistics.
You’ll manage our passionate team of online sales assistants and volunteers, delivering training, providing leadership and direction, and ensuring that excellence is paramount across all our platforms.
On top of this, you’ll embed streamlined processes with our retail shop teams to expand our already successful eBay initiative to multiple locations.
Additionally, you will:
- Develop and implement plans to grow online income
- Analyse and interpret sales data
- Ensure effective use of EPOS systems and online tools
- Promote continuous improvement and innovation
About You
To be considered as an E-Commerce Development Manager, you will need:
- Proven success in driving online retail performance within charity, commercial, or multi-channel environments
- Experience managing multi-site retail operations or digital platforms, with a strong grasp of logistics, merchandising and customer engagement
- Confidence using EPOS systems and interpreting sales data to inform decision-making
- Demonstrated ability to recruit, lead and develop a high-performing team, including paid staff and volunteers
- To be skilled in setting, managing and monitoring financial targets, including budgeting and forecasting
- A high level of IT literacy, with proficiency in Microsoft Office and the ability to learn new digital tools and platforms
The closing date for this role is 19th November 2025.
Other organisations may call this role E-Commerce Manager, Online Retail Manager, Digital Sales Manager, E-Commerce Operations Manager, or Online Trading Manager.
Webrecruit and Dove House Hospice are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to lead and grow Dove House Hospice’s digital retail success as an E-Commerce Development Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
